Orders & Delivery
Postage and packing
How long your YB product will take to arrive depends where you are in the world.
Each YB product is made to order, usually within the same working week with the exception of those held by our stockists, these can be purchased immediately.
Once your order has been placed we will confirm by e-mail the estimated timescale and forward you an invoice for payment. Payments may be placed by paypal, cheque or BACS transfer. Your YB product will then be created.
Each YB product order will be sent to you by royal mail signed for or by an approved carrier.
All UK orders placed through the website are charged a standard £12.00 delivery charge, collection from the studio can be arranged.
International orders please contact us for p&p quotes, each separate YB product will be different.
Each YB product made to order is eligible for return excluding those made for private commission.
Our return policy lasts for 14days from receipt of product, please ensure your product is unused and in the same condition it arrived in or no refund will be given. The product must be returned in its original packaging.
Once your product is received and inspected Yellow Broom will send you written confirmation, providing the product is in the same condition it was sent in a full refund will then be issued by way of original payment.
The customer is responsible for the costs incurred for return postage.